Quality Assessment / Inspection

FAQ

Can you assist me in opening and managing hotel ?
Yes please. One of our core service is to assist out clients to open and manage new hotels.
Can I leave my luggage in the hotel
Yes. Our hotels are very secure. We have installed CCTV cameras besides other security measures.
Is reception open 24hrs ?
Yes please. Our reception is open 24 hours.
Can I rent a care at the hotel nearby?
Yes you can. We also offer drop services for all categories including VIPs.

Contact Info

Nigeria FCT, Abuja Office
4 Biskra Street off Suez crescent [beside Sheraton hotels & Towers] Zone 4, Wuse, 900281 FCT, Abuja
+234 703 333 5960
info@4starhospitality.com

Quality Assessment / Inspection

Hotel quality assurance is a lot like an onion, consisting of many layers. The quality assurance process begins with management filling out daily reports and assessments.

The second layer of a hotel quality audit includes internal self-audits and checks to ensure standards and controls are being carried out as expected. Guest satisfaction surveys (GSS) are an additional layer of ensuring quality of service, products, and procedures.

The outermost layer of this onion is one in which hospitality or hotel quality assurance companies provide mystery shopping checks of brand standards. The mystery shopping component is unique in that it captures all (not just some) of the typical guest experience and, increasingly, hotel QA managers are requiring subjective, experiential data.

hotel checkbox

How Have Hotel Quality Assurance Companies Helped Clients?

As the trends of growth and increased hiring in the hospitality market continue, hotel companies have adopted unique ways to attract guests. Lifestyle brands often offer crafted amenities, local artwork and high-end dining and nightlife concepts to attract the curious, modern travelers. Curiosity only lasts so long until a newer, more ‘ultra-chic’ hotel comes along and steals that thunder, though.

The hotel’s performance can also be permanently and instantly documented in social media and on the ubiquitous review sites, such as TripAdvisor. Poor service experiences, documented by guests, can adversely affect thousands of other potential guests.

From the day a hotel opens, now more than ever, it’s important for these properties to focus in on brand reputation and quality assurance.

You Need Hotel Quality Assurance Services That Get Results

In recent years, hotel executives have realized that the emotional connection their brand makes with the guest is as important as the fit and finish of the product.

4Star Hospitality Group has developed actionable, emotional analysis of mystery shopping data that delivers hotel operations with precise, emotionally connected feedback.

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